Shipping policy

Shipping & Delivery

We will ship your orders via USPS or UPS and will provide tracking information, but we are not responsible for any lost, stolen, or delayed in transit packages.  As the customer, it is your responsibility to check the tracking number and be prepared for delivery, as when the package leaves our hands, we have no control of it anymore.  If your package is lost or damaged in transit or undeliverable packages, you can contact the shipping company directly to file a claim with your tracking number.

You can always contact us for any shipping questions at ruby@redfeatherfarmohio.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right within 48 hours of receiving your package.

When shipping in warm weather, some of our items may soften or slightly melt during delivery.  Please allow your package to rest for 24 hours in a room temperature environment right side up prior to opening.  Ensure you are able to retrieve your package and get it inside pretty quickly when ordering tallow and lotion products, especially if you're in a very hot climate.  I cannot control the fact you have melted tallow if you left your package in your mailbox for 3 days in Arizona. 

Any products that are melted and softened can be refrigerated or left at room temperature to return to their normal consistency.  They will still be safe to use.